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Questions, answered

A clearer start to your cabinetry project.

Practical answers about the brief, materials, approvals and delivery. The written project proposal confirms the specific configuration, commercial terms and responsibilities.

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24 questions4 topics
A completed kitchen reference with pale upper fronts, timber base units and an adjacent dining table
Design reference / use the room and detail as inspiration for your own brief.

Getting started

Kitchen with a long island, built-in banquette and pendant lights
Plan the whole room / bring the working run, island and seating into the initial brief.
Where is Arcaya based?

Arcaya coordinates cabinetry design, specification and supply with manufacturing partners in Foshan, Guangdong, China. See About Arcaya for the registered company information and brand relationship.

Do you only work on kitchens?

The scope can include kitchens, wardrobes, walk-in closets, bathroom vanities, laundry and utility cabinetry, pantry and living storage. Start with a room list so the proposal can coordinate the relevant spaces.

What is the minimum order?

Order suitability and any minimum requirements are confirmed from the room list, quantities, finishes and destination. Send the proposed scope rather than assuming a container quantity or a single-unit minimum applies.

Can you work from my architect’s drawings?

Send the available plans, elevations, measurements and appliance schedule through Start a project. The drawing-development and approval scope will be defined for the project.

Can the cabinets follow the sizes used in my country?

State the destination, preferred drawing units and appliance models at the start. The coordinated shop drawings should identify the final dimensions, services and local installation requirements. Our sizes guide explains what to check.

What should I send for a first discussion?

Send a floor plan, room list, ceiling and floor information, appliance references, style direction, destination and required dates. Include site photographs and a budget range where available.

Prepare your inquiry

Use the cabinet schedule template to organize room references and open decisions. The factory-direct guide explains the purchasing and approval sequence.

Materials & specification

Kitchen island with open drawers arranged for utensils, pans and dishes
Specify the details / drawer divisions, opening space and finishes belong in the same schedule.
Which cabinet-box materials can be considered?

Discuss the core and thickness for each component rather than using one board name for the whole room. Plywood, particleboard and MDF have different roles; availability and the proposed construction are confirmed in the project specification.

Can you provide CARB or TSCA Title VI documentation?

Ask for the documentation applicable to the specific board proposed for your destination. Availability and scope need confirmation before approval; this website does not make a blanket certification claim for every material. See the documentation guide.

Which door finishes can I discuss?

The finish discussion can include decorative panels, PET or acrylic-faced surfaces, painted finishes, veneer and compatible framed or glass assemblies. The available product, color, edge and door construction should be confirmed on the proposal and sample.

Which hardware brand will be supplied?

The proposed brand, series and quantity should be named in the quotation. Blum, Hettich, DTC and other systems should be compared by the actual fitting specification. A substitution needs agreement before production.

Can I review samples first?

Discuss a sample set for the proposed door, edge, finish and fittings. Sample availability, charges, shipping and any credit arrangement are confirmed for the project; no universal free-sample policy is implied.

Can a paint or finish reference be matched?

Provide the named color reference and any existing material to coordinate. The appropriate finishing process and achievable match need review. Approve a physical sample under the intended light rather than relying on a screen color.

Delivery & installation

Oak island carcass assembled on the workshop floor
California project archive / cabinetry reviewed in the workshop before delivery.
How long will the order take?

Timing depends on the scope, approvals, selected materials, production capacity and delivery route. Request a dated project schedule with its dependencies. The timeline article explains the stages without promising a fixed number of weeks.

Are cabinets supplied assembled or flat-packed?

Discuss the format against the actual cabinet schedule, site access and installer’s capability. The agreed packing scope should state what is assembled, what is loose and what work remains on site. See the format comparison.

How will the order be packed?

Agree the protection method, package identification, packing list and handling requirements for the selected format. Glass, finished fronts, fittings and countertops may need different packaging arrangements.

Can delivery to my address be included?

Provide the destination and access details. The quotation should identify the agreed delivery point, freight scope, customs responsibilities, unloading and any final local handling. Do not assume door delivery is included in every proposal.

Do you supply or install the countertop?

Define the surface supply, templating, fabrication and installation separately from the cabinetry. Depending on the product and destination, local fabrication may be the practical route. Availability and responsibilities are confirmed in the project scope.

Who installs the cabinets?

Confirm the local installer and the scope of any drawing or remote support during the project discussion. Installation, wall fixings, local electrical work, plumbing and countertop coordination should have named responsible parties.

Commercial details & care

The installed sink run with full-height marble backsplash and integrated appliances
California project archive / the countertop, cabinet edges and fittings each need an agreed care approach.
How are payments arranged?

Payment stages, currency, method and release conditions are set out in the project quotation and agreement. Request the written terms before committing; a fixed deposit percentage is not published as a universal policy.

What warranty applies?

Coverage, exclusions, duration and the claim process are confirmed in the written project agreement, with any hardware manufacturer’s terms identified separately. Ask for those terms before approving the order.

What should I do if something arrives damaged?

Photograph the packages before opening and record the affected cabinet or package codes. Retain the relevant packaging and contact Arcaya promptly with the order reference. Reporting deadlines and remedies follow the agreed project and transport terms.

Can I inspect the cabinets before dispatch?

Discuss the inspection scope, required records and any third-party visit before the production schedule is final. Agree which checks and release decisions are included, and how any non-conformity will be resolved.

Do you work with designers and dealers?

Arcaya welcomes project discussions with designers, cabinet studios, dealers and development teams. Confirm the quantities, range, display or sample needs and delivery phases so the trade proposal can address the actual business model.

How should I clean the cabinetry?

Follow the instructions for the actual finish and hardware. For routine cleaning, start with a soft cloth and a suitable mild cleaner, wipe up water promptly and avoid abrasive pads or unapproved solvents. Test any unfamiliar product on an inconspicuous area first.

Illustrated journal

A closer look at the details.